Who calls in and what counts as a qualified call?+
We generate inbound calls through Facebook ads, Google search and display ads, and TV advertising campaigns targeting beneficiaries age 65+ who are actively shopping for a medicare plan. A qualified call is defined as: Medicare Recipients; Age 65+ Shopping for a Medicare Plan. Every call is 100% consumer-initiated — we never cold call or use robodialers.
How does the bidding work?+
You set your own price per call, starting from $15 and going up to $50. Higher bids get priority in call routing. You also choose your qualifying call duration — typically 10 seconds, 90 seconds, or 120 seconds. You only pay for calls that meet or exceed your chosen duration threshold.
Are the calls exclusive?+
100% exclusive. Every call is routed to one agent only. We never sell the same call to multiple buyers. When a medicare beneficiary calls in from our ads, they are connected directly and exclusively to you.
How do I receive the calls?+
Two options: use our built-in web dialer right from your dashboard, or forward calls to your own DID (phone number). The built-in dialer works from any browser — no software to install. You can switch between methods anytime from your campaign settings.
Is medicare demand available year-round or only during AEP?+
Both. The Annual Enrollment Period (AEP, Oct 15–Dec 7) is the peak season — but medicare call volume flows year-round thanks to aging-in (T65) beneficiaries, Special Enrollment Periods (SEPs), and dual-eligible shoppers. You can run campaigns continuously and simply increase your budget cap during AEP for maximum volume.
Is there a minimum order or setup fee?+
No upfront minimums and no fees. You fund your account with whatever amount you're comfortable with and start receiving calls immediately. You can pause, adjust your bid, or stop your campaign at any time. There are no setup fees, no monthly charges, and no long-term commitments.
What close rate should I expect?+
Close rates depend on your experience, how quickly you answer, and the duration threshold you choose. On average, our agents report 12–18% close rates on 90-second+ inbound calls. Speed matters — agents who answer immediately close at 2–3× the rate of those who let calls go to voicemail.
Can I choose which states I receive calls from?+
Absolutely. You select your target states or zip codes during campaign setup. You'll only receive calls from beneficiaries in states where you hold an active medicare license — ensuring compliance and relevance. You can update your territories anytime from the dashboard.
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